Frequently Asked Questions

The AutoPay (Electronic Funds Transfer) program will automatically withdraw the minimum due as shown on your account statement. Payment amounts can be changed up to three business days prior to the due date.

How do I sign up for AutoPay?

Signing up is easy. After logging into MyAccount, select the “Payments” button. On the next page, click “Manage AutoPay Settings” at the top of the page. If there are accounts or policies that are eligible for AutoPay, you will see the “Turn on AutoPay” button. After clicking the “Turn on AutoPay” button, follow the prompts on each screen to complete the process.

You can also complete an AutoPay (Electronic Funds Transfer) Authorization Form (PDF) and send it along with a voided check or savings deposit slip to: Western National Insurance Group, P.O. Box 59184, Edina, MN 55459-6184.

Western National Insurance Group processes all billing for Pioneer Specialty Insurance Company.

How much does it cost?

The AutoPay program is free.

Do all the policies on my account need to be paid by AutoPay?

Yes. If you would like to use AutoPay and you have multiple policies on your account, they all must be paid by AutoPay.

What if I change bank accounts?

If you change bank accounts, you will need to unenroll and re-enroll in the AutoPay program.

What if I try AutoPay and don't like it?

You can cancel your authorization by selecting the “Unenroll from AutoPay” button in MyAccount. Please note that we need to receive your request to discontinue AutoPay payments at least three business days prior to your due date in order to stop a payment from being deducted from your bank account.

What else should I know?

The minimum due on any outstanding bills must be paid before you can enroll in AutoPay.